Privacy Policy

Introduction

This privacy policy (“Privacy Policy”) details data used on the FlipFlap or FlipFlapReferee mobile application software, which is available for download from the App Store and Google Play (the “Apps”).

The data controller for your information is Flipflap Technologies Ltd (registered address: 124-128 City Road, London, EC1V 2NJ) (“Flipflap”, “we”, “our” or “us”). You can write to us at: Flipflap Technologies Ltd, 124-128 City Road, London, EC1V 2NJ or email us at: info@flipflap.uk.

We are committed to protecting the privacy of our users and customers. This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details or online identifiers, other information that you provide to us when using the Apps (“Personal Information”). Please take a moment to read this Privacy Policy carefully.

What information do we collect?

When you visit and/or use our Apps or contact us, we may collect the following information:

• Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.
• Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.
• If you choose to communicate with us (for example, through the Apps, live chat, email, telephone, SMS, or social media) we will record the fact that you have contacted us, the content of your and our communication, your contact details, and other unique identifiers including IP address and display name.
• Information about your visits to and use of the Apps, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and navigation paths of your visit and your interactions on the Apps including the services you are interested in. Please note that we may associate this information with your Flipflap account. Please see the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.
• Personal Information that you share with us as part of an application for a job at Flipflap, submitted either directly or indirectly, including but not limited to, via a recruitment agency, unsolicited application or third-party recruitment platform. In the course of making an application you may choose to voluntarily provide us with sensitive personal data relating to whether reasonable adjustments ought to be made for you in the application process or subsequently if an employment relationship is established. However, you must not share any sensitive personal data with us that would not be necessary for us to make reasonable adjustments for you, e.g. political opinions, religious beliefs or specific information on your state of health.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Apps is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

Protecting your personal information

All of your Personal Information shared with us via our Apps is encrypted and stored securely, both during transmission and at rest. However, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Apps. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

How do we use your personal information?

In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Apps.

We also use your Personal Information for the following purposes:

• To fulfil a contract, or take steps linked to a contract. This is relevant where you request a service via Flipflap. This includes:
  • Sending you information about your requested services (such as match reminders) by email, SMS and push notification
  • Facilitating your bookings and taking payments
  • Responding to your questions and concerns
  • Administering your account
• As required by Flipflap to conduct our business and pursue our legitimate interests, in particular:
  • To keep our Apps and systems secure and to prevent fraud, security incidents and other crime
  • To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims
  • To notify you about new Flipflap services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
  • To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Apps
  • To help us monitor, improve and protect our Apps, and to personalise our Apps, products, services (and those of our partners) for you, based on information you provide and your use of our Apps
  • To investigate and respond to any questions or complaints received from you or from others, about our Apps or our products or services
  • To conduct internal research and analysis so that we can see how our Apps, products and services are being used and how our business is performing
  • To conduct market research and consumer surveys
  • To collate and publish reviews of products or services offered by our Partners, and use these for advertising campaigns
  • To use customer communications for training, record-keeping and quality control purposes. If you telephone our customer experience team, please note that the fact that you have contacted us will be noted and your call may be recorded. You will be told if such a recording is being made and also given the opportunity to opt-out of being recorded if you wish to do so and the means for doing so
  • To process applications for a position at Flipflap, whether submitted directly or indirectly, including to examine your suitability for the role, curriculum vitae, and professional skills, to schedule interviews and assessments, to contact referees and, if successful, to offer you a job and establish an employment relationship with you. Information which you provide will be held for a period of 12 months and may be referred to in the event you make future applications to work at Flipflap, unless you opt to delete this data which you may do so by following the link in the confirmation of application email that we sent you.
• Where you give us consent:
  • To notify you about new Flipflap services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)
  • To send you information about competitions and surveys and details of promotional offers of our Partners and about other selected third parties' goods or services
  • To pass your personal information to our Partners and other selected third parties' to enable them to send you information about their goods and services on their own behalf
  • On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time
• For purposes which are required by law:
  • To respond to requests by government or law enforcement authorities conducting an investigation
  • To meet legal, regulatory and compliance requirements

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

• If you would like to unsubscribe from receiving communications which Flipflap sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us at info@flipflap.uk. In the case of email marketing please allow 48 business hours for your email address to be removed from our system.
• If you would like to unsubscribe from receiving communications which are sent by Partners and other third parties, please contact the Partner or third party directly. In the case of our Partners, if you need our assistance with this, we will be happy to do what we can to help you.
• If you would like to no longer receive push notifications via the App, you can do so by revoking push notification permission for the Apps in your phone's operating system settings.

Your rights in relation to your personal information

In relation to the personal information we hold about you, you may be entitled to ask us:

• For a copy of your personal information
• To correct, erase or restrict the processing of your personal information
• To obtain personal data which you provide to us for a contract or with your consent in a structured, machine readable format and to ask us to transfer this information to another organisation
• To object to the processing of your personal data in some circumstances (in particular, where we don't have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

In the first instance you may be able to view or change the information you have provided us with by logging in to your online account.

Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.

If you wish to exercise any of the above rights, please contact us at info@flipflap.uk. Please note, however, that no financial information will be provided without verification.

Changes to our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Where we store your personal data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including for the purposes of processing that data by selected third parties, in order to facilitate Flipflap's business. Countries outside the EEA may not have laws which provide the same level of protection to your personal data as laws within the EEA. Where this is the case we will put in place appropriate safeguards to ensure that such transfers comply with applicable data protection laws.

Retention

We retain your Personal Information for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law. For example:

• Where you apply for a position at Flipflap, whether directly or indirectly, information which you provide will be held for a period of 12 months and may be referred to should you make future applications to work at Flipflap, unless you opt to delete this data which you may do so by following the link in the confirmation of application email that we sent you;
• Where you contact us via live chat on the Apps, we usually retain customer live chat data for up to 60 days after the end of the session; and
• Where you contact us via telephone and do not opt-out, we shall retain call recordings for up 90 days from the date of the call.